‣ Provide community healthcare resources


‣  Provide your team with analytics and trends


Since 2006, TeleNurse First Call Center has been providing high-volume nurse/patient follow-up calls for medical facilities throughout the United States from our state-of-the-art call center located in California. Our nursing team has been pivotal in increasing patient satisfaction and reducing readmissions through our comprehensive outsourced patient callback programs.


You’re looking for an effective patient callback service that INCREASES PATIENT SATISFACTION and REDUCES READMISSIONS, and you’ve come to the right place. Since 2006, we’ve been providing patient callback services to heathcare facilities throughout the United States. 

We provide your management team with real-time analytics/trends on your patient's perception of care and suggestions for improvement as categorized by HCAHPS - allowing for effective quality improvements that will reflect on your scores.


​Service Recovery


​HCAHPS Scores

About Us



Let TeleNurse First transform your patient's perception of care!

‣ Encourage HCAHPS survey participation

 Solicit improvement suggestions

callback solutions

Providing nurse/patient

Our nurses act as a liaison between the patient and their outpatient providers, by encouraging timely follow-up care, home health services, DME delivery and medication management; and by coaching patients to remain compliant and to take control of their healthcare.

Since 2006, TeleNurse First has been the leader in patient callback services.

that transforms patient care

All patient calls are performed by our Licensed Practical Nurses. Our caliber of callback services is second to none!

‣  Document staff recognitions

Begin your patient callbacks today! Call us at (760) 947-3807


‣  Reinforce discharge instructions

Our nursing staff provides immediate mitigation to patient complaints about patient care, staff behavior, environment issues, pain management, wait times. In addition, our nurses report condition status issues that can affect patient's recovery at home.

‣  Recognize Project RED

‣  Document complaints/provide service recovery

‣  Act as liaison between patient and providers

‣  Promote compliance and safety at home

You’re ready to improve your stagnant or declining HCAHPS scores. You’ve decided it's time to put your facility with the top industry performers. You're ready to provide a service that provides continued quality of care to your patients, while giving your team the tools to transform your facility.

Our Model