Our callback team provides immediate mitigation to patient complaints about patient care, staff behavior, environment issues, pain management, wait times. In addition, our callback team report condition status issues that can affect patient's recovery at home.

callback solutions

Providing nurse/patient

‣  Promote compliance and safety at home

Let TeleNurse First transform your patient's perception of care!

‣  Document staff recognitions

 Solicit improvement suggestions

We provide your management team with real-time analytics/trends on your patient's perception of care and suggestions for improvement as categorized by HCAHPS - allowing for effective quality improvements that will reflect on your scores.

You’re ready to improve your stagnant or declining HCAHPS scores. You’ve decided it's time to put your facility with the top industry performers. You're ready to provide a service that provides continued quality of care to your patients, while giving your team the tools to transform your facility.

Welcome!

that transforms patient care

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‣  Act as liaison between patient and providers

‣  Provide your team with analytics and trends

You’re looking for an effective patient callback service that INCREASES PATIENT SATISFACTION and REDUCES READMISSIONS, and you’ve come to the right place. Since 2006, we’ve been providing patient callback services to heathcare facilities throughout the United States. 

Reduce

​Readmissions

‣  Document complaints/provide service recovery

‣  Reinforce discharge instructions

‣  Recognize Project RED

Since 2006, TeleNurse First Call Center has been providing high-volume patient follow-up calls for medical facilities throughout the United States. Our callback team has been pivotal in increasing patient satisfaction and reducing readmissions through our comprehensive outsourced patient callback programs.

 

Our Model

About Us

Improve

​HCAHPS Scores

Begin your patient callbacks today! Call us at (760) 947-3807

‣ Encourage HCAHPS survey participation

Since 2006, TeleNurse First has been the leader in patient callback services.

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Immediate

​Service Recovery

All patient calls are performed by our Licensed Practical Nurses and Care Coordinators. Our caliber of callback services is second to none!

Our callback team act as a liaison between the patient and their outpatient providers, by encouraging timely follow-up care, home health services, DME delivery and medication management; and by coaching patients to remain compliant and to take control of their healthcare.

‣ Provide community healthcare resources