Our Patient Callback Services
30-DAY CALLS
​Our 30-Day Post-Discharge Follow-Up Calls provide your patients with continuous support during the most vulnerable phase after leaving the hospital. Through timely check-ins, we reinforce discharge instructions, address medication or symptom concerns, verify follow-up appointments, and escalate issues to outpatient providers when needed. This proactive approach reduces preventable readmissions, improves patient understanding and confidence, and ensures a smoother, safer transition from hospital to home.
1-TOUCH CALLS
Our 1-Touch follow-up calls provide same-day service patients with quick, efficient, and compassionate support after their visit. In a single outreach, we confirm understanding of discharge instructions, review medications, address any immediate questions, and identify concerns that may require provider attention. This streamlined, one-call model improves patient satisfaction, reduces unnecessary return visits, and ensures patients leave their appointment feeling informed, supported, and confident in their next steps.
PATIENT EXPERIENCE CALLS
Our telephonic, live-person stroke and general patient satisfaction surveys give both stroke and non-stroke patients a personalized, compassionate way to share their experience during recovery. These calls capture meaningful feedback that providers often miss through automated or online surveys, revealing insights that support quality initiatives across all patient populations while helping facilities maintain compliance with stroke certification requirements. The result is a safer transition home, improved clinical awareness, and higher overall patient satisfaction through genuine human connection.